NBF and TFO swell ranks
The National Bed Federation and The Furniture Ombudsman have both recruited new members.
Multiyork has become the latest major retailer to join TFO.
‘We are very pleased to have joined The Furniture Ombudsman. We pride ourselves on the service and quality that we deliver to our valued customers. We are continuously striving to improve every aspect of our customer experience and our membership will give comfort and assurance to our customers that they will always be looked after in the most professional and equitable manner at all times,’ said Ian Pack, Multiyork head of customer service.
Kevin Grix, TFO chief ombudsman and chief executive said: ‘It is always pleasing when a business wishes to highlight their responsible business practices, and we are therefore delighted to welcome Multiyork as a member of The Furniture Ombudsman.’
Dreamland Beds has become the 65th bed or mattress manufacturer to join the NBF after passing its NBF Code of Practice audit.
‘With our ambitious plans to grow the business over the next few years we see membership of the NBF as an integral part of achieving that. As well as investing in a new senior management structure, by the end of 2017 we will have invested almost £2.5m to become one of the most automated and up to date bed factories in Europe,’ said Mark Veitch, Dreamland Beds sales director.
‘We are delighted to welcome our latest members who clearly value the benefits belonging to the federation brings to their business. We look forward to them playing an active role within our association,’ said Simon Williams, NBF marketing manager.