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Swoon turns to Rhenus for deliveries

RhenusFurnishing retailer Swoon has appointed Rhenus Home Delivery as sole carrier for its two-man home deliveries.

‘We think it is so important to give our customers an unparalleled buying journey and part of that is for them to have a seamless delivery experience. Working with Rhenus has given us just that. Our experience with Rhenus has been a breath of fresh air, from the smooth and professional onboarding process all the way through to the net promoter score feedback from our customers,’ says Debbie Williamson, Swoon co-founder.

‘Partnering with Swoon is a big step for Rhenus Home Delivery and has seen our hard work and investment within the sector come to fruition. We're looking forward to working closely with Swoon and seeing how we can continue helping it to optimise its customer service,’ says Vinny Riley, Rhenus Home Delivery UK md.

Home delivery is a key area for Rhenus and has seen significant growth in the UK in the last two years. It has four regional depots located in Northwich, Milton Keynes, Edinburgh and Antrim. The Rhenus Group has an annual turnover of €5.1bn and business sites at 660 locations worldwide and employs 31,000 people.

Since starting its contract with Swoon, Rhenus has already improved delivery success by more than 50% and has provided Swoon customers with greater flexibility regarding the number of daily deliveries and volume of products.