John Lewis sees sales rebound as it sets record
John Lewis has seen sales rebound in the past week, setting a new record.
‘Total sales for the week were up 60.4% on the same week as last year, with Black Friday taking place a week later this year. Compared with the Black Friday period in 2018, sales were up 2.1% - a new record week of sales at John Lewis,’ says Bérangère Michel, John Lewis operations director.
‘Promotions started earlier this year to reflect Black Friday extending across a longer period - (11 days from 22 November to 2 December 2019 compared to eight days from 19 November to 26 November 2018).
‘Total sales for the first 10 days of the Black Friday event (22 November - 1 December) were up 9.5% compared to the same 10 day period around Black Friday last year (16 November - 25 November 2018). Sales were driven by demand for our Black Friday deals and competitor offers, which we price matched through our commitment to our Never Knowingly Undersold policy. The continued strength of our gifting and Christmas assortment also contributed to strong sales.
‘Both our shops and website traded well, with the extended sales period delivering smooth operations across our distribution channels. The busiest hour for customers to shop John Lewis deals online was 9am to 10am on 29 November and there was a 43% increase in traffic to the John Lewis App during the week compared to the same week last year. A number of our shops also saw record sales over the seven days.
‘Home sales were up 18% compared to the same week last year. We saw particularly strong sales of gifts, cook and dine products and decorations as customers started preparations for Christmas. Our best sellers in home included the Neom Organics Wellbeing Pod, gin glasses and John Lewis 400 thread count Egyptian cotton bedding.
‘Fashion sales were up 71% compared with the same week last year with a record week of sales across menswear, nursery and beauty with bestsellers including premium fragrances, Barbour clothing for both men and women and the Joie Spin infant car seat.
‘Electrical and home technology sales were up 81% compared with the same week in 2018. White goods, audio and small electricals had a particularly strong week. Best selling products included Apple Airpods and Google Home Mini.’