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M&S to axe 950 management roles as Never the Same Again kicks in

MSJul20Marks & Spencer is to remove 950 management roles as it begins its Never the Same Again transformation plan.

The chain says proposed changes would affect roles across central support functions in field and central operations and property and store management. It has started collective consultation with its employee representative group and has set out its intention to first offer voluntary redundancy to affected staff. 

‘Our proposals reflect an important next step in our Never the Same Again programme to accelerate our transformation and become a stronger, leaner and more resilient business. Through the crisis we have seen how we can work faster and more flexibly by empowering store teams and it's essential that we embed that way of working. Our priority now is to support all those affected through the consultation process and beyond,’ says Sacha Berendji, Marks & Spencer director of retail, operations and property.

The chain says the changes ‘would reduce management layers, and through better use of technology and insight would empower store management roles to be more focused on the customer and enable more time on the shop floor. Under the new structure, each store manager would have full accountability in driving stand-out customer service, ownership of their profit and loss, leading a high performing team and ensuring the standards of their store.’