‘This is proving to be a really busy year for Castelan, with more and more clients trusting us as their preferred partner for both insured schemes and in-guarantee service solutions,’ says Martin Napper, Castelan Group ceo.
‘We offer personalised solutions for large and small clients, ensuring that services are aligned with your specific needs. Whether you’re looking to launch a market-leading insurance scheme or seeking service support, Castelan can craft strategies suited to your situation.’
Castelan’s protection plans include leather, fabric, dining and bedroom cabinet, beds and carpet, and the business continues to attract new clients at local, regional and national levels.
‘We have worked tirelessly to create the very best compliant schemes, to ensure we are able to deliver the best possible outcomes for your customer and provide a service that meets their – and your – expectations. This is not only a key expectation of the regulator, the FCA, but is also, quite simply, the right thing to do for your customer, and means that we become an extension of the service you want to deliver.
‘All our protection schemes are fully insured with an A+ rated insurer: offering you, and your customers, complete peace of mind. We always seek to work with the most reliable partners to ensure that you can offer the security that your customers expect.
‘We are the best-placed business in the furniture warranty market with which to partner. Our national network of expert technicians consistently delivers a high-quality experience in the home, reflecting the value you place on customer service. With lead times to appointment being less than five days, we are the best partner to look after your in-guarantee service delivery too.
‘We would be delighted to meet and demonstrate our commitment to you and your customers. Now, more than ever, is a time to put your trust in a business that delivers on its promises, a partner who understands the insurance market and responds accordingly.’
