With the judges’ words ‘Castelan is focused on maximising the life of furniture and therefore reducing waste, which is such an important part of the circular economy,’ Castelan was named as the winner of the Sustainability Award at the inaugural Excellence in Furniture Awards.
‘Castelan is proud to have been named the winner: a milestone moment not just for our business, but for the wider furniture industry. This recognition reflects a commitment that has always been central to Castelan’s philosophy: My Customer – My Responsibility. By ensuring that we deal with every customer, every partner and every piece of furniture
with the utmost care, we fulfil our own high service standards and provide better outcomes for the environment,’ says Martin Napper, Castelan Group ceo.
‘Through both our warranty and first-year service propositions, our model is built on identifying and fixing issues with furniture, accurately diagnosing faults and, in the case
of the first year, reporting trends back to retailers and manufacturers. This insight-led approach helps address problems at source, improving product quality over time and reducing unnecessary disposal. By extending product lifespans, Castelan actively supports the transition to a circular economy – one where repair, reuse and data-driven improvement take precedence over waste.
‘We are honoured by this endorsement, particularly at a time when sustainability targets are becoming more ambitious and more urgent across the sector.
‘Winning this award is also a call to action. For retailers, sustainability does not end at
the point of sale. Aftercare, repair and service play a critical role in meeting environmental commitments and building long-term customer trust. By partnering with Castelan, retailers gain an integral extension of their service and support proposition:
one that aligns commercial performance with measurable sustainability outcomes.
‘As the furniture industry looks ahead, collaboration will be key. Castelan stands ready
to work with retailers who want to provide the best after-care warranty product and service, reduce waste, improve product longevity and meet their sustainability goals. Together, we can ensure that better furniture care becomes a cornerstone of a more sustainable future.’
