Carpetright’s store network has been left unable to process consumer orders after the chain was hit by a cyber attack.
Hackers were able to infect computers at its Purfleet, Essex head office with malware last week which limited access to systems.
‘Its an issue across the entire store network. We aren’t able to put any orders through as our systems have been down since Thursday [two days after the attack], The Time quoted an employee.
A spokesman for the chain said online customers had been ‘largely unaffected’ by the attack and were able to make new orders and pay balances on orders.
However, visitors to its website are being told ‘we are still having technical issues with our phone systems. Please go into Stores to receive an Extra 10% Off new orders or contact our customer care team if you need us.’ The online store finder also seems to be not working.
Carpetright says the malware was isolated before it could destroy any employee or customer data.
‘Since identifying and isolating a software attack last week, the team has been working round the clock to minimise disruption for our customers. We are on track for systems to be back in place later this week and apologise sincerely for any delays.’
The lack of access to systems has also seen the flooring and beds chain unable make payments to suppliers.
