Dunelm has bolstered its senior executive team.
The £1.7bn turnover retailers has named Laura Harricks as chief customer officer and Caroline Angell as chief people officer.
Harricks, who was most recently cco at Ocado Retail and who has worked for Monsoon Accessorize, and Currys, will join next month.
The chain says she has ‘spearheaded a range of customer-led digital transformation programmes, as well as loyalty and customer experience strategies that deliver growth.’
Angell, who has previously had roles at Kingfisher, Currys and Sainsbury’s, ‘brings a deep understanding of how to drive organisational development, with a focus on building the right capabilities and improving colleague engagement, which will be invaluable in supporting Dunelm’s growth ambitions.’
‘We want to drive a relentless focus on the customer and Laura brings the right experience, energy and strategic capabilities to help us accelerate that journey. Her leadership will be crucial as we sharpen our digital experience, harness creativity and insights, and ensure our customers are at the heart of every decision we make,’ says Clo Moriarty, Dunelm ceo.
‘Our colleagues are what make Dunelm so special, and we know how important they will be in taking the business to the next level. Caroline brings with her a wealth of expertise in developing people, culture and capabilities, and she will play a vital role as we continue to evolve the business and capture the significant opportunity we have ahead of us.’
