Interiors Monthly readers have voted Guardsman as winner of the Best Product Protection (Furniture) award for the ninth consecutive year. ‘This milestone
reflects not only product excellence but also the dedication and passion of our people,’ says Russell Philpott, Guardsman md.
‘This award is more than a symbol of quality, it’s a testament to the collaboration between head office teams, field teams, service delivery specialists and
restoration networks, all working together to uphold the highest standards for retail partners and their customers.’
Teamwork is central to the Guardsman approach. By working closely with retailers, suppliers and customers, it delivers service that exceeds expectations. Retaining this recognition for nearly a decade highlights the pride and care it takes in every aspect of its work.
‘As 2025 unfolds, the business is entering a new chapter. With a refreshed leadership team and focused strategy, it is evolving to meet the changing needs of its partners,’ says Philpott.
Key developments include: expanded coverage – plans now include beds (ottomans and tech features), enhanced dining protection (including table leaves and motion actions) and carpet plans that cover underlay; sustainable product innovation – the new cooling mattress protector range is manufactured using OEKO-TEX certified, eco-conscious processes, alongside improved care and maintenance products; enhanced logistics – a new delivery partner improves order tracking, performance and resource availability; regulatory training – a fully compliant online training platform is now live and can be tailored to suit
retail teams; and flexible partner support – face-to face, virtual or regional relationship management is now built around partner preferences.
‘This period of growth is guided by a blend of fresh perspective and deep industry expertise. The leadership team combines insight from the insurance and furniture sectors to ensure a balanced and strategic approach to client success. Andy Leech, head of strategic partnerships – joining in September – brings insurer relationship expertise and will drive the commercial propositions; Ryan White, head of sales UK and Ireland, blends commercial insurance and
furniture industry experience; Michelle Buckland, head of operations, has 30plus years of operational leadership; William Taylor, head of network services, champions technical standards and service consistency, and I have more than 20 years of governance and regulatory experience, with a strong focus in customer-centric service.
‘Thank you to everyone who voted, your support means everything. We look forward to continuing to innovate, grow and support our valued retail partners.’
