Ikea is a trial of self-serve lockers as it deepens its partnership with Tesco.
The chain has opened the lockers – suitable for collecting items from accessories to flat-pack furniture – at a Tesco in Peterborough. Lockers in Dereham and Cambridge branches will open later this month.
Orders placed before 6.30am will be available for collection the same day.
‘We’re continuously exploring new ways to connect with our customers across the UK and this trial marks a significant milestone in our ambition to become even closer to our customers. We’re excited to extend our successful partnership with Tesco to bring these next-generation lockers to our customers in the Peterborough area and provide a range of services that are affordable, accessible and provide the best possible experience,’ says Jakob Bertilsson, Ikea UK country customer fulfilment manager.
‘We’re pleased to be building on our existing partnership with Ikea to trial innovative ways of improving the shopping experience for Tesco and Ikea customers. Our Ikea manned click-and-collect points are already widely used with almost 100 in operation right across the UK, and we hope that these convenient and forward-thinking new automated lockers are just as well received,’ says Simon Williams, Tesco assets and estates director.
Ikea plans to open 100 more click-and-collect, which it says will mean more than 90% of customers are within five miles of a collection point.
