John Lewis says it will be a ‘safety net’ for customers of its failed flooring concession operator The Floor Room who are unable to secure refunds through their credit card or finance provider.
The chain says it is also offering support to former John Lewis staff who transferred to The Floor Room, but stopped short of saying it would prioritise them for vacancies: its latest shopfloor reorganisation sees the loss of 137 positions.
‘We value the trust that customers place in us, and have promised to do all we can to help. By working very closely with The Floor Room’s administrators, PwC, our priority is to ensure that their customers who placed orders in our shops aren’t left out of pocket. PwC remains the first point of call for inquiries and will be able to share all the options available to customers, such as arranging a refund via credit card companies or a finance provider,’ says the chain.
‘For customers who don’t have these options available we’ll act as a safety net to make sure they get their money back. We’ll be in touch with each customer, either directly or through PwC, to discuss the best way forward and will be here to support every step of the way.
‘We’re committed to helping former partners who transferred to The Floor Room when they opened their concessions with us. We’re already in touch with them to discuss what their needs for support may be to secure new employment, or other help we can provide, such as access to our Wellbeing services.’
Image: mattbuck
