Julian Bowen has won the industry’s Best Customer Service (Furniture) award for the tenth consecutive year, as voted by the readers of Interiors Monthly. The award reflects the collective effort of the entire Julian Bowen team, including dedicated sales and customer service, logistics and distribution teams. Their commitment to customer satisfaction is evident in every interaction, ensuring that each customer receives personalised attention and prompt solutions.
‘As a team, we are proud to be recognised with this award for another year. This consistent achievement highlights our commitment to customer satisfaction, the cornerstone of the business. This recognition motivates us to keep improving our product fulfilment and quality service to consistently exceed our customers’ expectations,’ says Emmett Lenaghan, Julian Bowen md.
Julian Bowen is on a mission: focused on delivering accessible and efficient delivery solutions to meet a wide range of customer needs. This has driven substantial advancements in order management and supply chain support, both domestically and on a global scale.
By continuously refining these processes, the company ensures each product meets the highest standards of quality and reliability, offering exceptional value across all price points. As the company evolves, it remains committed to adapting to changing demands and delivering excellence at every touchpoint.
A key element of Julian Bowen’s customer service is seamless coordination across various departments, ensuring a streamlined and efficient customer journey. The company prioritises ongoing staff development, investing heavily in training, IT infrastructure and warehousing teams to deliver operational support. A significant focus is on stock control and distribution. It has enhanced its CRM capability with the introduction of advanced systems such as the innovative Halo platform. This incorporates live chat and customer feedback options, significantly boosting customer satisfaction by offering multiple communication channels and improving visibility for customers and the business.
Julian Bowen’s commitment to excellence is evident in its customer service and operational efficiency. The JPOP portal introduced 12 months ago has been a success and is now utilised by over 80% of the customer base. By constantly refining its processes and enhancing the customer experience, it remains a leader in the industry, delivering exceptional value for money and setting new benchmarks for service excellence.
