Mattress Online has strengthened its team with six new hires as home working continues to drive retail trends.
The company has expanded its 64-strong team to 70, adding new roles in merchandise and forecast planning, product management, graphic design and content administration.
‘As the pandemic accelerated online trends, Mattress Online’s agility meant that we could continue to innovate, adapt, and stay ahead. We’ve seen some significant changes in consumer behaviour, and it’s estimated that consumers are spending up to 30% more time at home. That has helped drive sales and as customers adapt to new hybrid ways of working, it looks set to continue.’ says Steve Adams founder and ceo.
‘There are some huge shifts in the industry at the moment. Black Friday has scaled up from being a day to a weekend to a whole-month event. Planning is a year-round necessity and several of the roles we’ve created support these now traditional fixtures in the retail calendar. We’ve also strengthened our customer service team with new recruits. Customer service is consistently at the heart of what we do, we take the time to understand and listen to our customers.’
Pictured are Victoria Bowden, merchandiser and forecast planner and Dave Kirkett, customer service agent.
