Leading spring manufacturer has secured Quality Management System accreditation
Leggett & Platt Springs UK has achieved ISO 9001:2015 Quality Management System accreditation, with the milestone reaffirming its dedication to delivering exceptional products and services.
ISO 9001:2015 is an internationally recognised standard for quality management. It outlines best practices for establishing, implementing, and maintaining an effective quality management system.
‘This accreditation demonstrates our commitment to excellence: ensuring every product manufactured by Leggett & Platt meets the highest standards. It also has a lasting impact on our customers and business as a whole, signalling that we consistently provide customer confidence and satisfaction; improved processes and efficiency, and commitment to ongoing optimisation,’ says Adam Ball, Leggett & Platt Springs UK commercial manager.
‘The accreditation instils trust in our customers by assuring them that our products undergo rigorous quality control measures. This results in flawless innerspring components that consistently meet their needs. Knowing that our processes are designed to deliver reliability and excellence gives customers peace of mind. Moreover, this certification equips us to handle customer concerns efficiently. With clear guidelines in place, we can quickly resolve any issues to ensure a seamless experience for everyone.’
A core benefit of ISO 9001:2015 is its focus on process improvement. By identifying and eliminating inefficiencies, waste can be reduced, operations streamlined and costs cut. This should lead to faster delivery times, higher quality components and competitive pricing.
‘Achieving ISO 9001:2015 is not a one-time accomplishment but a commitment to continuous improvement. Regular audits and reviews help Leggett & Platt Springs UK refine our processes and stay ahead in a highly competitive market. This proactive approach ensures long-term success for both our business and the products our customers depend on,’ says Ball.
‘As the UK’s leading spring component manufacturer, we’re incredibly proud of this achievement. It reflects the hard work of our team and their relentless devotion to adopt best practices – including undergoing training to uphold these stringent quality standards. ISO 9001:2015 is more than just a certification – it’s a testament to our unwavering dedication to excellence.’
The group will be showing its latest products, and offering more information on the accreditation, during FCE.
