‘Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs,’ Bill Gates, Microsoft co-founder said in 2007 in an article for the BBC.
‘Ordorite has taken those words to heart,’ says Stephen Connolly, Ordorite Software ceo. ‘We have spent 10 years developing our product and listening to our users’ feedback in order to improve both our product and service, and we are so excited to be able to unveil our latest innovation for furniture and bed retailers at the January Furniture Show.
‘Ordoconnect is a new platform that takes all the benefits from each of the dozens of Ordorite modules and centralises them in a single hub to view all areas of the business. It uses a combination of latest generation technology and advanced algorithms to take the strain. Our aim is to enable clients to receive the benefits of Ordorite immediately and get a ROI quicker.’
Ordoconnect utilises drag-and-drop and graphic visualisation applications for warehouse management, distribution, marketing, ecommerce and ticketing.
‘When goods arrive at the warehouse they are scanned and put away into specific locations, so no paper moving around there. The system then knows which goods are for which customer order and compiles a list for the retailer. The customer is notified by text or email
and invited not only to pay any balance via a secure online link but to then book delivery based on their postcode, size of the product and vehicle capacity.
‘Ordoconnect gives the retailer a graphic overview of the delivery fleet, whether one vehicle or 100. At a glance they can see the percentage of delivery capacity reached by an individual vehicle or route. They can see whether a load is fully picked, a vehicle is loading or en-route. There is the ability to click into individual orders via Ordoconnect to add notes for the delivery team or the customer.
‘The customer can track their order through these processes, vastly reducing inbound calls. As an order is delivered and digitally signed for, Ordoconnect invoices and closes that delivery, so no action is required by staff.
‘The story doesn’t end there,’ adds Connolly. ‘Customer reviews are so important now. When the goods are delivered, Ordoconnect triggers an email to the customer inviting a service review on Trustpilot, then a specified number of days later a further email requesting a review for the specific product received.
‘We are confident that globally there is no other product for this industry that will deliver the benefits of Ordoconnect. We look forward to introducing our latest innovations and the team at the show, on stand A12 in Hall 4.’