VICTORIA CARPETS & DESIGN FLOORS
Victoria Carpets & Design Floors is celebrating after being named Best Customer Service (Flooring) in the Interiors Monthly Awards for the third consecutive year.
‘Winning this award for the third year is something we’re incredibly proud of. To be recognised once is an honour, but to receive the continued support and confidence of our customers year after year makes this achievement particularly special,’ says James Caldwell, Victoria Carpets & Design Floors sales director.
‘Good customer service is such an important part of the customer’s journey. Whether it’s providing expert advice, dependable deliveries, innovative products or the support our retailers need to grow their businesses, our focus remains the same: being the partner our customers know they can rely on.’
The award comes during a period of significant investment in product development across both the Victoria Carpets and Hugh Mackay brands. This year saw the launch of the Impressions collection, one of Victoria Carpets’ most significant product introductions in recent years. Comprising First Impressions, Heather Impressions, Natural Impressions and Velvet Impressions, the collection has been curated to offer retailers an even broader choice of styles, textures and constructions.
Whether home-owners are looking for luxurious softness, understated natural textures or practical family-friendly flooring, the Impressions offer combines contemporary design with the trusted performance of the EasiCare brand. Backed by refreshed POS, new merchandising and comprehensive retailer support, the collection reflects Victoria’s commitment to both its products and the success of its retail partners.
The Hugh Mackay brand has expanded its portfolio with the introduction of Wilton Legacy, a distinctive collection of polypropylene Wilton carpets featuring timeless tartans, classic checks and bold animal-inspired designs, offering retailers a fresh take on statement flooring.
‘Awards like this are only possible because our whole team works together. From our customer services and support teams to our area sales managers and everyone behind the scenes, every department plays a part in delivering the experience our customers receive. We’re incredibly grateful to everyone who voted for us. Winning for a third consecutive year motivates us to keep raising the bar as we continue to invest in our products, our service and our partnerships,’ says Caldwell.
