‘Once again, we are delighted to have been voted Best Warranty Provider by the readers of Interiors Monthly,’ says Martin Napper, Castelan ceo. ‘This is now the eighth consecutive year that we have won this award, and we are hugely grateful to all who took the time to vote for us. We do not take your support and trust for granted and we continue to strive for improvement, so you can have the very best products and services to offer to your customers.
‘We have continued to develop our insured protection plans to ensure that they offer the highest level of cover available from any provider today. This means great value for the consumer, great outcomes when they come to the point of making a claim, and increased customer satisfaction ratings. For your colleagues, the plans are simpler to explain and have fewer exclusions to remember: and that builds confidence right through the process. We continue to do all of this whilst being cognisant of the requirements of our regulator, the FCA, which looks to all of us to “act to deliver good outcomes for retail customers”.
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‘Our technicians play a huge role in being the face of our business and we are delighted with the feedback we get from customers who need their expertise. With more than 100 technicians, we have all areas of the UK and Ireland covered and are delivering an average lead time within five working days in most areas.
This is the kind of service that your customers have come to expect, and we are committed to growing our network of technicians as the volume of our work increases. We make 120,000 home visits per year and we are experts in all types of furniture products and repairs.
‘We offer a range of small, medium and large Care Kits for leather, fabric, cabinet and carpet. We have a great range of Premier Care branded kits but can also brand to your own identity with logos and images. These products offer tremendous additional value to the customer as well as increasing your average transaction value: a win-win situation. We also offer a range of mattress protectors, which again are a valuable add-on product when selling beds.
‘We would be delighted to talk to any retailer looking to partner with us for protection plans, care products and service provision and explain why we are consistently voted the Best Warranty Provider.’
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