Homeware retailer Cox & Cox has joined the Furniture & Home Improvement Ombudsman.
The etailer saw a leap in sales during lockdown, with turnover up 74.5% in the year to January 2021.
‘We are delighted to join the Ombudsman and look forward to the additional training and support that accompanies membership. Customer satisfaction and peace-of-mind has always been at the heart of what we do, and this next step signifies best practise and an ongoing commitment to protecting consumers’ rights,’ says Audrey Huot, Cox & Cox head of customer experience.
‘Knowing that a business subscribes to an ombudsman helps to provide an additional layer of protection and reassurance to customers and businesses alike. Customers like to feel confident when they’re spending and they want to know that if something goes wrong, there is a mechanism in place to help put it right. Consumers want to know that the business they are buying from is committed to getting it right for them. For years businesses have improved and learnt from the Ombudsman and Cox & Cox has now demonstrated a very tangible commitment to raising standards. By joining the Ombudsman, it is serious about its responsibilities to consumers and we’d therefore like to commend it as a new member of our independent, government approved scheme,’ says Kevin Grix, Furniture and Home Improvement Ombudsman ceo.
