After winning Editor’s Choice Flooring Brand of the Year in 2023, Greendale Carpets & Flooring has followed that by winning the Best Business Support (Flooring) in 2024.
‘I think it’s fantastic that the readers of Interiors Monthly have voted for us as the best in this category,’ says Eamonn Prescott, Greendale Carpets & Flooring chief executive.
‘We have long been recognised for the support that we offer our members – from our one-stop shop for orders with virtually all the leading industry suppliers, to our own warehouse full of stock for the exclusive use of our members, to our dedicated sales and customer service team on hand, solely for Greendale members.’
It’s much more than that as well. The Greendale website has its own portal where members can place their orders. The customer service team handle any complaints that the member has with any of their suppliers, and staff members regularly visit suppliers’ factories to keep abreast of the latest developments.
Greendale also has its own merchandising team and van to carry out installations all over the UK.
‘Our team at Hereford has more than 100 years of collective experience with the group,’ says Rachael Thomas, Greendale office manager. ‘We know our members and their families, they are friends as well as customers. As such, we will always go that extra mile for them, and they know and appreciate that.’
Greendale was established in 1962 and is the only buying group that is also a cooperative. It is owned by the members, for the members: a not-for-profit mutual trading company.
‘The way the company is set up and operates, it is always about what is best for the member and what we can do for the member. We are always looking to what to do next, how we can get better. We are giving the members the best service and support we can. That’s what makes this recognition so special,’ says Prescott.