Upmarket online retailer Amara has recruited experienced executive Mark Higgins to a newly created role.
He has become coo, working closely with fulfilment, logistics and customer care to manage and advance these functions for improved day-to-day operational performance and growth.
Higgins spent 24 years at Charles Tyrwhitt, during which time he helped sales grow from £4.5m to £225m. He has since been consulting for several businesses, helping build and develop operations, infrastructure and customer service.
‘Amara is a progressive retailer that has already developed an excellent customer experience; I will be building on this by supporting all operational areas to take the brand to the next stage of growth. I’m thrilled to be joining such an experienced team and dynamic business,’ he says.
‘I’m delighted to welcome Mark to the Amara team. His experience and expertise will be invaluable as we move into the next phase of growth. We have an exciting journey ahead of us and will be continuing to build the brand both in the UK and internationally. The new role sets us apart from our competitors and allows us to be an early adaptor to changes within the market and needs from our customers,’ says Andrew Hood, Amara ceo and co-founder.
