John Lewis maintained the importance of its home product offer to its overall sales mix in the last year.
The chain saw home account for 27% of sales, on par with the past four years, but sales of £1.333bn in the year to 28 January 2023 was £46m lower than the previous year.
Footfall grew 34%, reaching 100million for the first time since before Covid, while online traffic was down 5%. The number of omnichannel customers was up 4% and is now 21% of the customer base. In combination, this led to a channel mix rebalancing from pandemic levels of 67/33 online/shops back to 59/41.
Total John Lewis sales rose by 0.2% to £4.938bn.
Operating profits fell by £82m to £676m.
John Lewis Partnership staff across the chain and Waitrose will not receive an annual bonus.
