Home maintains JL importance despite sales slip 

John Lewis maintained the importance of its home product offer to its overall sales mix in the last year.

The chain saw home account for 27% of sales, on par with the past four years, but sales of £1.333bn in the year to 28 January 2023 was £46m lower than the previous year.

Footfall grew 34%, reaching 100million for the first time since before Covid, while online traffic was down 5%. The number of omnichannel customers was up 4% and is now 21% of the customer base. In combination, this led to a channel mix rebalancing from pandemic levels of 67/33 online/shops back to 59/41.

Total John Lewis sales rose by 0.2% to £4.938bn. 

Operating profits fell by £82m to £676m.

John Lewis Partnership staff across the chain and Waitrose will not receive an annual bonus.

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