ScS joins FHIO

ScS has joined the Furniture & Home Improvement Ombudsman.

The independent, not-for profit and government approved FHIO scheme offers a range of services to its members and their customers including alternative dispute resolution, training and advice. The ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without the need for costly and lengthy litigation.

‘We’ve been working closely with the Furniture & Home Improvement Ombudsman over the past 12 months, which has delivered City and Guilds accredited training to our customer experience team. Joining FHIO demonstrates our ongoing commitment to deliver seamless customer experience, offering value, quality and choice, alongside our five-star Trustpilot rating, whilst we ensure that we provide additional peace of mind to our customers,’ says Marie Liston, ScS corporate services director.

‘As we’re in the midst of a cost-of-living crisis with many facing a difficult winter ahead, at this time, more than ever, it’s important that consumers are able to enforce their rights and have access to redress. On the rare occasion things should go wrong, there is a mechanism in place to help rectify matters and knowing that a business subscribes to an ombudsman provides an additional layer of protection and reassurance to customers and businesses alike,’ says Kevin Grix, FHIO ceo.

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