Support is tailored and works around a retailer’s business
When a consumer chooses to spread the cost of a purchase, the experience they receive reflects directly on the retailer and its brand. That’s why the partner behind the finance matters. ‘At V12 Retail Finance, onboarding isn’t the end of the journey: it’s the beginning of a partnership. Once integration is complete and you’re live, our focus moves to what really drives value day to day: responsive support, streamlined processes and a relationship that gives your business and your teams confidence when offering finance,’ says Andrew Phillips, V12 Retail Finance md.
‘Our partners consistently tell us that what sets V12 apart is the experience after onboarding. From the very first application, they’re supported by people who understand the pace and pressures of modern retail. They’re never left to figure things out alone. Our specialist teams stay hands-on to help them deliver finance journeys that work for their customers and their colleagues.
‘Whether it’s training, adapting processes to meet Consumer Duty expectations, or reviewing performance with your account manager, we work with you to keep finance both compliant and commercially effective.’
Going live with V12 isn’t a destination: it’s a starting point, says Phillips. Its commitment is to stand beside every retailer it works with, helping them deliver brilliant customer experiences while staying confident in their regulatory obligations. ‘Every retailer is different, so our support is tailored and works around their business. This includes dedicated account management for performance reviews, optimisation and day-to-day support; regulatory and compliance refreshers to keep teams aligned with Consumer Duty; specialist introducer oversight guidance to maintain good customer outcomes,
and excellent customer care.’
‘Retailers want a partner who’s accessible, proactive and genuinely invested in their success. That’s why we stay closely connected, offering insight, support and solutions long after integration is complete. Everything we provide is designed to help retailers deliver a smooth, transparent and positive customer experience. That includes: clear
and simple processes a team can understand and explain confidently; fast decisions
that support seamless customer journeys; transparent communication around finance options, and ongoing optimisation as businesses evolve,’ says Elliot Barlow, V12 retail sales director.
‘Choosing V12 means choosing more than a finance product. Retailers are choosing
a long-term partner with the experience, regulatory understanding and people-first approach to help businesses thrive. We work to support their goals and help ensure
their customers receive the experience they expect long after the conversion.’
