Topps Tiles has moved to set itself apart from rivals by joining the Furniture and Home Improvement Ombudsman.
‘At Topps Tiles, we not only want to offer our customers great service and amazing quality, but we also want to give them reassurance in the investment they are making for their home. Partnering with the ombudsman provides an impartial and fair resource for our customers to assure them of our brand quality and commitment to their personal home renovations, something not currently offered by many other tiling retailers,’ says Alison Mazzei-Foster, Topps Tiles customer experience manager.
The tile and flooring chain will gain access to FHIO’s services including independent alternative dispute resolution, training, and advice while looking to demonstrate to consumers disputes can be resolved without the need for expensive litigation while following the FHIO Code of Practice.
‘We are delighted to welcome Topps Tiles to the ombudsman. Its commitment is a strong testament to their dedication to consumer protection and raising industry standards. We look forward to working with them to promote fair trade and uphold the rights of its customers,’ says Kexin Grix, FHIO chief ombudsman.
