‘We are absolutely thrilled to have won the Best Customer Service (Flooring) award for the second year running, and we’d like to say a huge thank you to every Interiors Monthly reader who voted for us,’ says James Caldwell, Victoria Carpets & Design Floors sales director.
‘This award means a great deal to us, especially in such a big year for the business. Since welcoming Hugh Mackay into the family, it’s been top priority to ensure every customer continues to feel valued and supported. Our team works hard every day to deliver the kind of service we’d like to receive ourselves: friendly, helpful and genuinely caring.
‘Our focus isn’t just on delivering great product and services: it’s about supporting our retail partners at every step. With our U2V Portal, we’ve created a simple, efficient way for retailers to manage their day-to-day needs. Whether it’s placing orders, checking stock availability or accessing invoices, U2V gives our partners instant access to everything they need, whenever they need it. It’s part of our ongoing commitment to making it as easy as possible to work with Victoria.’
Victoria is also excited to unveil its latest carpet range, showcasing the brand’s continued focus on quality, style and performance. ‘Our stunning new range, Grace, is crafted from 16 beautiful complementary tones and has a luxuriously dense, 1/10th gauge cut pile. Soft underfoot yet durable by design, Grace brings elegance and everyday practicality to any room,’ says Caldwell.
Victoria has brought forward its new Engineered Wood collection, Victorious. Available in two profiles, the 14/3 collection offers warm, rustic tones and comes in both plank and herringbone styles. For those seeking something truly special, a luxurious 18/4 plank offers four exquisite shades.
‘We’re also excited to launch Camden Deluxe under the Hugh Mackay brand, a contemporary carpet range featuring 10 on-trend colours, in 100% polyester. It’s the first to include our new Flexi-Fit fleece backing, designed to make installation faster and easier. ‘We’re also preparing to introduce Riverside Revivals, a beautiful new woolblend collection. Made from 80% wool, 10% PP and 10% melt bond, it is available in 12 natural shades and combines natural warmth with lasting performance.
‘We’re incredibly proud of everything the team has accomplished so far this year, and there’s more to come. We’re eagerly anticipating showcasing our latest collections and innovations at The Flooring Show in September. Be sure to stop by the stand: we’d love to welcome you, introduce our new products, and talk all things flooring.’
