New Metro chair looks for supplier service agreements
The new chair of Metro wants to reach service level agreements with the flooring buying group’s suppliers.
In a letter to suppliers, Paul Ivory, director of Bath retailer Avondale Carpets, says ‘I’m rarely for the “maintaining role” but neither am I a “change for change’s sake” person. That said I do have ideas that I’d like to develop in the next stage of our group’s history.
‘Clearly the group is doing very well and our performance with our suppliers is in many cases better than they are doing as a company. I believe that this is due to the members’ loyalty to the group and Carpet 1st. Our primary aim is to get the members to sell Carpet 1st products first as it’s mutually beneficial to us all.
‘We will continue to look at new suppliers who can fill in any gaps that we have in the Carpet 1st
basket of products as well as at those that are group suppliers and ranges that can add value to the overall offer.
‘I’d like to look at the relationship with our manufacturers and see how they can be improved. I’m hoping that we can raise the bar and get some form of a service level agreement in place for all Carpet 1st suppliers that covers all aspects of our dealings with them and not just price.
For me it’s not just the best price that’s important but the back-office stuff such as sampling, delivery, aftersales etc. that make the difference for each of us. As independent retailers, we all have the edge over the multiples but in the main our customers come to us for more than just price – they want a good level of service with it.
‘It is a privilege to have been given this role and it will be one I won’t undertake without enthusiasm.’